Help with any Fettle website questions or your account
Nope, you don’t need to create an account before placing an order. You can check out as a guest if you prefer, and we’ll still send your order confirmation and tracking details by email. If you’d like to create an account later, you can do so at any
Please follow this link here to read our full terms and conditions. This information can also be found at the bottom of our website.
Please follow this link here to read our full privacy policy. This information can also be found at the bottom of our website.
We know it can feel overwhelming choosing the right supplement for your pet — especially when every brand promises the world. At Fettle, we like to keep things simple, honest, and genuinely helpful. Here’s how we do things differently:. Unlike most p
Yes, we offer a lifetime money-back guarantee on all of our products. We believe in our products, and we stand by them completely. If you’ve given your Fettle supplement a fair go with your pet and it’s just not clicking, we’ll make it right no matte
We don’t currently offer product samples and here’s why. We used to, but they had to be made by hand, as our manufacturing setup wasn’t designed for small, one-off quantities. That made the process slow, inconsistent, and not quite up to the quality
This quick guide walks you through how to update your payment details on your Fettle account. It only takes a minute. When you update your payment method on your account, it automatically updates on your active subscription too, no need to make any e
This quick guide walks you through how to update your delivery address on your Fettle account. It only takes a minute. When you update your address on your account, it automatically updates on your active subscription too — as long as you set it as y
Yes! As well as buying directly from our website, you can also find Fettle at a growing number of independent stockists across the UK. Some of these are local pet shops, dog groomers, trainers, or specialist pet wellness stores and many also have the
Yes! We love working with thoughtful pet owners, professionals, and community-minded people who genuinely believe in what we do and want to help spread the word. Our ambassador programme is designed to reward people who already use and love Fettle, w
This quick guide walks you through how to place an order with Fettle. It only takes a minute. You don’t need to sign in to place an order, just add your favourite supplements to your basket and head to checkout. If you sign up to our mailing list, yo
We don’t usually ask customers to return products and here’s why. At Fettle, we offer a lifetime money-back guarantee on all our supplements. If you’re not happy or satisfied for any reason, we’ll refund your most recent order in full, no need to sen
Yes - when you shop with Fettle, you can earn points every time you order, refer a friend, or engage with us. It’s our way of saying thank you for supporting our small, UK-based brand. Our rewards programme is powered by LoyaltyLion, and it’s complet
Right now, our pouches aren’t recyclable and we want to be upfront about that. We made a conscious decision to focus on quality, safety, and the customer experience first, not just in what goes into our products, but in how they’re packaged. Our pouc
We accept most major payment methods to help make checkout as easy and flexible as possible. You can pay using:. Visa, Mastercard and American Express. Apple Pay and Google Pay. Shop Pay. All payments are securely processed, and you’ll receive an ord
Yes, Fettle supplements are made with gentle, natural ingredients that are harvested from the land, not made in a lab. They are suitable for all breeds and sizes, from tiny pups to giant seniors. They’re also safe to use from 8 weeks of age onwards.
Yes! Fettle is a proudly UK-based business. All of our supplements are:. Made by us at our own facility in Suffolk, Eye. Designed specifically for dogs (and some for cats) using clean, natural ingredients. Shipped from the UK with fast, tracked deliv
Yes we’ve recently started supporting rescue organisations directly. Through the launch of one of our latest products ( pure & gentle calming support powder), we now donate 3% of all sales to dedicated dog rehoming charities. It’s a small but meaning